Category Archives: ASA

ASA Code of Ethics

A Street Automotive is an ASA shop, and employs the ASA Code of Ethics.

The ASA is the largest non-profit trade association of its kind serving approximately 12,000 businesses and more than 55,000 professionals from all segments of the automobile service industry.

  • To perform high quality repair service at a fair and just price.
  • To use only proven merchandise of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To promote good will between the motorist and members of this Association.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer service records for one year or more.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To maintain a system for fair settlement of customer’s complaints.
  • To cooperate with established consumer complaint mediation activities.
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  • To uphold the integrity of all members of the Automotive Service Association.The ASA is the largest non-profit trade association of its kind serving approximately 12,000 businesses
and more than 55,000 professionals from all segments of the automobile service industry.
This establishment subscribes to the following business practices
To perform high quality repair service at a fair and just price.
To use only proven merchandise of high quality distributed by reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To promote good will between the motorist and members of this Association.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To offer the customer a price estimate for work to be performed.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer service records for one year or more.
To exercise reasonable care for the customer’s property while in our possession.
To maintain a system for fair settlement of customer’s complaints.
To cooperate with established consumer complaint mediation activities.
To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
To uphold the integrity of all members of the Automotive Service Association.